Toll-free: 806-332-7040
Pacific Standard Time
Monday - Friday: 7:30am - 4:30pm

You are welcome to call at any time. If you are connected to our voicemail, please DO NOT HANG UP. Leave your name, phone number, and the best time to call you. Also leave the model number of your coffee machine and/or any particular issue you would like to address.

At Espresso-Etc! customer service is a top priority. We always strive to address and resolve problems immediately. Parts ordered are delivered very quickly, with never a hassle. You will always be dealing with people who care.

Our Limited One-Year Warranty only applies to machines that are purchased from Espresso-Etc! and is in effect for the period described above from the date of the first consumer purchase and is limited to the United States of America and Canada. This warranty covers all defects in materials or workmanship (parts and service). For the warranty to be valid, you must register your machine with your representative at the time of purchase.

Free Transportation:

Within the warranty period, this warranty also covers free shipping to and from our repair center (UPS ground) for the Continental US (except Alaska and Hawaii) and Canada.

Warranty Does Not Cover:

Any machine not distributed by Espresso-Etc! within the U.S. and Canada.
Any machine not purchased from an Authorized Espresso-Etc! Representative.
Damage caused by accident, abuse, negligence, misuse, improper operation or failure to follow instructions contained in the manual.
Any service or alteration performed by an unauthorized person, company or association.
Damage caused by neglecting and omitting cleaning cycles.
Damage caused by use of any ingredients other than specifically allowed in this product.
Any transportation costs outside the original distribution area.
*Warranty beyond one-year for labor and parts is determined by each individual distributor.

Other Limitations and Exclusions:

Any implied warranties including fitness for use and merchantability are express warranty set for the above and no person is authorized to assume for Espresso-Etc! any other liability in connection with the sale of the machine. Espresso-Etc! expressly disclaims liability for incidental and consequential damages caused by the machine. The terms "incidental damages" refer to the loss of the original purchasers time, loss of the use of the machine or other costs relating to the care and custody of the machine. The terms "consequential damages" refer to the cost of repairing or replacing other property that is damaged when this machine does not work properly. The remedies provided under this warranty are exclusive and in lieu of all others. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

In order to protect the integrity of our products and to make sure that your customers will received products complete and as promised, Espresso-Etc! sells and leases through authorized representatives only. You can always contact us before your purchase to make sure you buy or lease from an authorized Espresso-Etc! representative.

Non-Authorized Resellers

If you buy a new or used Espresso-Etc! products from a non-authorized reseller, you will automatically forfeit your warranty protection.

Espresso-Etc! could be a great fit for an entrepreneur who would like to substantially increase his or her income. You would operate your own business and become part of one of the fastest growing retail sectors in the United States, Canada and abroad.

Espresso-Etc! provides all of the benefits of a branded franchise without nearly the startup expenses, franchise fees or capital required by most national franchisers. We provide you all of the products, equipment, marketing materials, sales materials, training, and financing to begin your own specialty coffee business. We encourage you to Contact Us for more information!